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Custom Consulting and Larger Training Projects
We're using Friedman Systems in 14 countries. Results? How about a company-wide 18% sales increase.
H. STERN JEWELLERS
Roberto Stern
180 stores
A conservative estimate? I'd say The Friedman Group got us an increase of six million dollars in six months.
KITS CAMERAS
Trent Barnes, Vice President of Stores
150 stores
The Friedman Group's program was responsible for 50% of our total sales increase. More important, it contributed 25% of our total profit in its first year rollout. We absolutely recommend it for any retail organization.
GODIVA CHOCOLATIER
Erin M. Stimmell-Clark, Vice President Retail Operations, North America
162 stores
Over the last 13 years, La-Z-Boy has worked with many well-known consultants to provide our dealers with the finest sales training programs available. Unfortunately, it took us 10 of those years to discover The Friedman Group. The customized, video-supported, self-study system that we developed with them is now in its fourth printing and still going strong. It is the most successful program we have ever done, because it does one thing the others didn't. It works!
LA-Z-BOY, INC.
Tom Zollar, Director of Retail Services
400 Stores
Unlike working with many consulting companies in the past who said 'we're the experts, just do what we say,' there was a lot of interaction with The Friedman Group. They were very understanding of our needs and the changes we were going through and made the pilot and roll-out go very smoothly for our sales, management and product knowledge training programs. Their Self Track system - using the video training, exercises and checksheets - was very well received by everyone at store level. We also found that The Friedman Multiple Store Supervision training was the tie-in between managers and district managers and was essential to making the whole program work. We've had other programs facilitated by our Training and HR staff, but there was always a lack of accountability at store level. We needed the right outside company to help sell it - and more importantly - implement it and transfer ownership to the people in the stores. That buy-in was critical. I don't think we could have achieved it without The Friedman Group.
REITMANS
Dana Massaro, National Training Manager
646 stores
The 100 Kodak Express members involved in this programme report many benefits of undergoing the Friedman effect. This has brought management disciplines to the floor, better product understanding resulting in better customer service, quantifiable return on investment and sound foundations on which to train and develop staff in the future. From Kodak's point of view, we know that any new members joining the Kodak Express group can feel confident that they now have the tools on which to develop their business and team support to monitor and coach sales and technical staff.
KODAK
David Sissingh, Marketing Manager, of Kodak New Zealand
As a result of the Friedman program, our staff became much more accountable and are more personally responsible for what goes on in their stores. Sales through August were up 37%. We went from 3.2 items per sale to over 4.1, and our average sale went up $15!
OSHKOSH B'GOSH
Nancy Sheppard, Retail Sales Operations Manager
120 stores
Now we have a formulated system for training that guarantees everyone can succeed. And my job is easier because now I can hold everyone accountable based on performance statistics. You can analyze statistics but not individuals. The biggest advantage of bringing in The Friedman Group is you're going to get the job done!
SPORTMART
Kevin Satterfield, Sales & Operations Manager
88 stores
The Friedman Group took our business to a level we never imagined we could reach by helping us raise our standards and improve compliance.
MODELL'S SPORTING GOODS
Mitchell Modell
125 Stores
Your management systems are a big part of the success of our Wynn Las Vegas stores.
WYNN LAS VEGAS
Kerri Frame, Director of Stores
35 Stores
A test of your selling system in two regions of our 120-store menswear chain, resulted in 10.4% and 9.5% increases. The roll out to the entire chain brought profit increases 6 TIMES the total cost of running the program!
KG MENSWEAR
Asher Berlan, President
120 stores
After Management Camp we commissioned The Friedman Group to run a 'pilot' in-store programme for 20 of our stores. It was so successful that we rolled it out to 80 more stores.because it enabled us to bring discipline and accountability into our business.
TANDY ELECTRONICS, AUSTRALIA
Malcolm Williams
211 Stores
After spending 15 years in the retail business, I thought I had a pretty good handle on the business in general, and selling specifically. The only thing I can tell you is that I didn't know what I didn't know. I have now had an opportunity to put into practice the training techniques you taught us. It really works!
HALLMARK CARDS
Janelle Coons, Retail Specialty Group
The Friedman Group instilled a definite sales culture that wasn't there before and we're much healthier because of it. Within TELUS' consumer sales channels, we're now known as 'the' most sales-oriented group - bar none. Our reputation has spread to the point that job applicants know they'll have to perform and we're getting better quality applicants as a result.
TELUS, CANADA
Bruce Okabe, Vice President, Consumer Retail Sales Solutions
40 stores
The Friedman Group has the simplest, most organized system for managing a store and increasing sales that we've ever found. We have them deliver a customized Management Camp just for our dealers several times a year.
LA-Z-BOY, INC.
Ron Wolinski, Director of Education
400 Stores
I wanted to update you on the success throughout our organization as a result of our Sales Management System developed by your company. It has produced bottom line dollars for every company within our network that have implemented it. I have seen documented proof of additional profits of up to $200,000 annually as a result of the program. Remember, our membership does not consist of large companies (average annual volume of $1.l9 million) - so such increases are very large for our companies. The program appears to be one where bottom line results are virtually guaranteed.
CONTRACTORS 2000
Jack Tester, Executive Director
Your Weekly Sales Training Program is the most widely used training program that we've ever introduced to our members. Our members are reporting tremendous success and it's really making a difference on the sales floor.
CARPET ONE
Evan Hackel, Vice President of Training
720 Member Stores
We decided to have The Friedman Group help us put in all their training techniques because implementation is the most important part of the program. Their training is all reality-based. Nothing conceptual or pie-in-the-sky. Project Gold Star is a winner!
BANG & OLUFSEN
Lawrence Davis
22 Stores
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