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Job Descriptions

Sales, Service, Product Knowledge and Management Programs

Custom Training Solutions

Online and Blended Learning Solutions

Proprietary Training Methodologies

Policy and Procedure Documentation

Accountability Systems

Organizational Design

Recruiting and Hiring Practices

Compensation Planning

Multi-level Staff Evaluations


Sales, Customer Service, Product Knowledge and Management Skill Development Programs-
Are your sales, customer service and management team members delivering a high level of performance each and every day? During every customer interaction? Do you see proof through your sales numbers?

Continuously developing the skills most critical to each specific role is the key to building and maintaining a high-performance organization-and of course, to really make sales happen. When the necessary skills are not developed, employees do not feel they have the ability to achieve success and will eventually look elsewhere. An investment in role-related skill development is one of the most critical investments you can make-every interaction with a customer must be maximized. We can help you build a staff of motivated, willing and highly skilled team members through the use of our custom and tailored programs and systems. From your initial recruiting and hiring process to your rewards and recognition system, we can create an end-to-end solution that will bring results directly to your floor.

We pride ourselves in having the most widely used retail sales and management training programs and systems in the world. Over half a million retail professionals have relied on us to provide skill development programs that deliver results to their bottom line. After all, are you just looking to improve the skill level of your staff, or to improve skills so they can deliver sales increases? We don't just train, we deliver sales results. Review some of our client feedback to understand the kind of impact we can have on your company.

Contact us today to learn how we can provide role-specific training programs and support tools that will increase sales and groom your team members for growth.

The Friedman Group
Corporate Headquarters
Call: 888-611-4304 or 310-590-1248
Fax: 310-590-1555
E-mail: info@thefriedmangroup.com
Write: The Friedman Group
..........5759 Uplander Way
..........Culver City, CA 90230
..........USA



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