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Business Improvement Audit

Job Descriptions

Sales, Service, Product Knowledge and Management Programs

Custom Training Solutions

Online and Blended Learning Solutions

Proprietary Training Methodologies

Policy and Procedure Documentation

Accountability Systems

Organizational Design

Recruiting and Hiring Practices

Compensation Planning

Multi-level Staff Evaluations


Accountability Structures and Systems-
Are your people held accountable for their own individual daily performance? When sales are not what they should be, do you know why?

Time and time again, one of the biggest missing pieces of the performance pie for our clients is a lack of personal accountability at the floor level. Your store's performance is only as good as the sum of the individuals you have working the floor. When someone is not contributing what they should, do you know why?

Our revolutionary and proprietary at-a-glance tracking system creates a highly accountable sales floor. The sales metrics and key performance indicators for each individual are extensively tracked in ways that go far beyond traditional retail sales tracking systems. After all, sales metrics are just numbers. They are numbers that explain the past but don't explain the why behind them. Our systems help you identify the why: Why your cumulative and individual sales numbers are what they are, and more importantly, what you and your managers can do to improve them.

Our past clients typically experience impressive sales improvements because, first and foremost, we show you how to create real change in your salespeople's behaviors. These changes turn more shoppers into buyers and lead to more frequent and bigger sales transactions. Talk to us about how you can begin to experience sales improvements in your own organization-call us today.

The Friedman Group
Corporate Headquarters
Call: 888-611-4304 or 310-590-1248
Fax: 310-590-1555
E-mail: info@thefriedmangroup.com
Write: The Friedman Group
..........5759 Uplander Way
..........Culver City, CA 90230
..........USA



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