Let's get together.

You know a lot about your company, and we know a lot about retail.
Together, we'll take you from whatever level you're at now to the next.

On-Site Workshops

Whether it’s an hour at your annual meeting or multi-day workshops, let’s talk about what would address your biggest concerns and get your group fired up at the same time. Here are just a few topics our on-site workshops can address: 

  • Basic Selling Skills
  • Advanced Selling Skills
  • Train-the-Trainer
  • Customer Service
  • Store Management
  • District Management
  • Strategic & Tactical Planning
  • Model Store
  • Time Management
  • Manpower Planning
  • Coaching
  • Leadership Skills

Performance Improvement Assessments

We only deliver solutions that impact your business in a significant and sustainable way. So, whether you choose to do a little or a lot to improve your business, it all starts with an assessment of where you are and where you could be.

During the assessment, we conduct interviews with everyone from staff to senior executives, complete a series of store visitations that include mystery shopping, review sales and service statistics and standards, and complete a comprehensive questionnaire about the fundamental standards and systems that exist within your business.

The performance improvement assessment will identify exactly what type of change or modification is needed to become a more effective retailer. Call us to schedule a performance improvement assessment to determine what would be the best return on a training investment for your organization.

Sales-Driven Culture Change

Yeah, sure merchandising and inventory are the rockstars of retail. But so is serving customers. If what your customers buy isn’t driven enough by your staff, then your staff may need to change from having a merchandise-driven culture to a sales-driven one.

That’s why we created Project Gold Star—an intensive retail program that puts stores on fast-forward and focuses on developing a high-performance organization.

Over a period of 4 to 6 months, we’ll conduct a series of interactive meetings and assignments that not only give you invaluable information but show you how to implement it. As a part of this process, your business will finally have accountability at both the store and executive levels.