The Friedman Group

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About The Friedman Group

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So far The Friedman Group has created 26 blog entries.
24 07, 2018

Don’t Let the Jargon Fool You, What You Need is a Salesperson

By |2018-07-24T22:03:38+00:00July 24th, 2018|Hiring / Recruiting|0 Comments

Don’t Let the Jargon Fool You, What You Need is a Salesperson You may call them Client Advisors, Experience Creators, Customer Service Specialists, Brand Ambassadors or simply Front Desk Team Members, but make no mistake, these are salespeople through and through. The sooner you get a grip on that, the sooner we can show you how to find them, hire them, train them and maximize their performance and achieve their ultimate goal: Create an excellent customer experience by selling products, goods, and services that your customers want/need. Although hiring salespeople may not be [...]

26 03, 2018

The Art of Customer Engagement

By |2018-07-24T14:54:28+00:00March 26th, 2018|Customer Service|0 Comments

The Art of Customer Engagement How to break through a customer’s defensive shield and connect in today’s retail world In today’s retail environment foot traffic into a physical store has never been scarcer, while the ability to purchase from anywhere, anytime has never been simpler. Yet, on occasion a customer will still decide to break out of their online purchasing habit and stroll into a physical retail store. So they made it in, and you as an owner or salesperson get excited! You start [...]

22 03, 2018

Do You Even Manage, Bro?

By |2018-07-09T14:36:34+00:00March 22nd, 2018|Management Training|0 Comments

Do You Even Manage, Bro?   Richard Branson once said, “If you take care of your employees, they will take care of the clients.” We couldn’t agree more. This has nothing to do with whether the customer is right or not; this has everything to do with how supported, valued and led your employees feel at your place of work. And honestly, this spans across all industries. But since we are the retail experts, we will dive into our comfort zone a little. First [...]

5 03, 2018

Episode 14: Sales vs Operations

By |2018-03-05T10:46:09+00:00March 5th, 2018|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 14: Sales vs Operations   It's a constant battle. How does operations support sales and what's more important sales or operations? The reality is, operations becomes somewhat of a cornerstone to sales. Retail Revisited with Harry J. Friedman  Episode 14: Sales vs Operations   [...]

28 12, 2017

Productivity Based Pay

By |2017-12-28T13:35:11+00:00December 28th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 13: Productivity Based Pay Retail is a choice business, you have a choice as a salesperson to learn as much about the products as you can, you have a choice to show up to work with a positive attitude, and you have a choice to engage with the customers as they walk in. You should also be paid based on that choice.  Retailers backed away from productivity [...]

13 11, 2017

District Manager or District Menace?

By |2017-12-28T12:18:22+00:00November 13th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 12: District Manager or District Menace? This episode is about District Managers, or as Harry likes to refer to them sometimes, a District Menace. The truth is that very few understand what their true job really is. They're not firefighters running around putting out fires, they're partners, partners with the locations they manage. Their partnership is aligned with a common goal, to make sure that each [...]

16 10, 2017

Why You Are Always Hiring

By |2017-12-28T12:18:03+00:00October 16th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 11: Why You Are Always Hiring Hiring is often a reactive event based on immediate need, but it doesn’t need to be. Companies can start building their bench and plan for the known need of certain positions based on the historical turnover of that role. Harry gives some ideas and insights into being a culture of proactive hiring. Retail Revisited with Harry [...]

22 09, 2017

What Is The Manager’s Mission?

By |2017-09-29T09:57:25+00:00September 22nd, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 10: What Is The Manager's Mission? A managers job should be very clear, but often companies promote key sales people into managerial roles without giving them the direction to grow their store or territory. Harry is going to define what the mission of a manager truly is and how they can achieve success in their role. Retail Revisited with Harry J. Friedman  [...]

7 09, 2017

Amazon and Retail, How Do We Compete?

By |2017-09-07T17:01:34+00:00September 7th, 2017|Podcasts|1 Comment

Retail Revisited with Harry J. Friedman Episode 9: Amazon and Retail, How Do We Compete? We all can appreciate how great Amazon is, but as a small retailer, can you compete? Big box retailers are closing down more stores now than ever but there are still some things that an independent retailer can do to stand up and maintain relevance in this very different retail environment. Retail Revisited with [...]

17 08, 2017

Retailers – Stop Reading About Your Death

By |2018-01-19T14:09:16+00:00August 17th, 2017|Best Practices|0 Comments

Retailers - Stop Reading About Your Death By: Harry J. Friedman   I was recently watching a financial segment on a national news show about the retail sector. It was interesting if in fact, these things are ever interesting. They were talking about major retailers, as expected, and Kohl’s. Kohl’s stock was nearly off 40% even though their sales were off 5%. They also mentioned that Kohl’s was not in major shopping centers, which they felt were getting worse. Then there was a big pivot [...]