Store Management

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27 07, 2017

Opening the Sale IS the Door To Success

By |2018-01-19T14:03:34+00:00July 27th, 2017|Store Management|0 Comments

Opening the Sale IS the Door To Success I have written a ton about opening the sale. I once did nearly 5 hours in a seminar on the subject, so you might get the idea I think it’s important. I call it opening the sale because it’s a broad subject which includes the approach, the greeting and the transition, 3 separate and distinct parts. You can learn a little product knowledge, have some energy and get out there on the floor and give it a go. At [...]

22 05, 2017

Now is the Time for a Customer Service and Sales Culture Change

By |2018-01-19T13:45:48+00:00May 22nd, 2017|Leadership, Training, Coaching, Store Management|0 Comments

Now is the Time for a Customer Service and Sales Culture Change By: Harry J. Friedman In the fall of 1980 I started The Friedman Group. I was 28 years old and had a lot to say about retail selling. This, of course, is according to me, thank you very much.  I am not going to bore you with the details of our company with its highs and lows over the years, but we are not the same, not by a country mile. Today I would [...]

15 08, 2016

5 Tips to Help Reduce Retail Employee Turnover and Train Your Staff to Be Successful

By |2018-01-19T15:13:57+00:00August 15th, 2016|Management Training, Store Management|0 Comments

5 Tips to Help Reduce Retail Employee Turnover and Train Your Staff to Be Successful  Imagine this: You have an employee who has been with you for over 3 months make a policy or procedural mistake and when confronted about it, they respond by saying, "No one ever told me that?" During the training of a new employee,  you become interrupted and forget to come back and completely finish what you were covering at the time. You teach a new hire how to do a specific task and even [...]