Once the Discovery Phase is complete, The Friedman Group develops a solution and presents a strategic and tactical plan within a formal proposal. This includes specific methodologies with all of the tools, processes, training and guidance needed to elicit changes in culture that can drive potentially dramatic increases in revenue. Elements may consist of live training, ELearning, blended learning, written coursework, audio/video programs and other appropriate deliverables. We will reveal our findings when presenting the proposal and provide detailed explanations of how the plan addresses those findings. This is the first step of the Strategy Phase.
The second step begins by working with the appropriate personnel within your company to develop a production schedule and/or timeline for project implementation, as well as the metrics and benchmarks for measuring progress. Depending on the scope and objectives, the best strategy may be to begin with a small pilot group in order to identify obstacles to success and make necessary changes and refinements before rolling out the implantation schedule on a much wider scale.