Retail Revisited

The Friedman Group Retail Training Blog

2 05, 2017

The Daunting Task of Training New Hires

By |2017-05-22T18:40:56-05:00May 2nd, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 1: The Daunting Task of Training New Hires Training can be a challenge for many organizations. Some business leaders are stuck in the mindset of, "what if I spend all this time and money training them and they leave?" to which we respond with, "what if you don't and they stay?" The reality is that training can be a very affordable and straight forward process once [...]

22 11, 2016

JC Penny Puts in Greeters, Another Dumb Idea.

By |2018-01-19T13:42:53-05:00November 22nd, 2016|Best Practices, News|0 Comments

JC Penny Puts in Greeters. Another Dumb Idea.   In a recent article in the New York post, JC Penney announced they are implementing greeters as a test in the Northwest Region. And…? Why? Another completely misguided idea from the company that thought the switch to everyday low pricing was a good move. (See Strategic mistake that haunts JC Penny) We all assume that greeting people helps to deter theft. When customers are looked at and greeted when they arrive they are less likely to steal. [...]

15 08, 2016

5 Tips to Help Reduce Retail Employee Turnover and Train Your Staff to Be Successful

By |2018-01-19T15:13:57-05:00August 15th, 2016|Management Training, Store Management|0 Comments

5 Tips to Help Reduce Retail Employee Turnover and Train Your Staff to Be Successful  Imagine this: You have an employee who has been with you for over 3 months make a policy or procedural mistake and when confronted about it, they respond by saying, "No one ever told me that?" During the training of a new employee,  you become interrupted and forget to come back and completely finish what you were covering at the time. You teach a new hire how to do a specific task and even [...]

9 08, 2016

The Simple Way Retailers Can Knockout Non-Compliance

By |2016-10-27T20:52:06-05:00August 9th, 2016|Best Practices, Retail Employee Compliance|0 Comments

The Simple Way Retailers Can Knockout Non-Compliance How many hours a week do you spend policing your stores and staff? Retailers have it tough, you assign someone a task that you want completed only to have it fall upon deaf ears. It never gets done.  Both your managers and your staff assure you that they're trying.  But it constantly seems as though they're always trying and too often not succeeding.  Whether you are responsible for one employee or one hundred, noncompliance among staff in a retail store is a supervisor's biggest nightmare. Why [...]

18 04, 2016

Let Your Customers Decide How Much is Too Much

By |2018-01-19T13:43:58-05:00April 18th, 2016|Best Practices, Sales Training, Selling Skills|0 Comments

Let Your Customers Decide How Much is Too Much  You’ve established a rapport with your customer, you’ve asked plenty of good probing questions and now it’s time for a demonstration. It’s time to show the customer merchandise that is most likely to satisfy their wants and needs. So which items do you show when you have a vast selection from which to choose? Let’s say there’s been no conversation about price. You were able to get a pretty good idea of what the customer was looking for, [...]

18 04, 2016

Making Conversation Makes for Great Sales

By |2016-10-27T20:52:07-05:00April 18th, 2016|Customer Service, Sales Training, Selling Skills|0 Comments

Making Conversation Makes for Great Sales "May I help you?" "Is there anything in particular you're looking for?" Most informed salespeople no longer feel compelled to use such opening lines. They know that these business-related lines usually initiate one response from customers: “I'm just looking.” Customers must feel comfortable with you and your store as soon as they come in Developing that feeling depends upon your ability to get the customer to view you as a person instead of a salesperson. But even great opening lines are not [...]

18 04, 2016

The Friedman Group 2.0

By |2018-01-19T13:40:27-05:00April 18th, 2016|Best Practices, News|0 Comments

Welcome to The Friedman Group 2.0!  The launch of our new website and logo present a new face that more closely represents the company we are today after serving retailers over the last four decades.  Our commitment remains the same: to provide the best possible consulting and retail training available to retailers of all shapes and sizes so they may generate revenue lifts and manage change to transform their culture into a sustainable, continually improving sales machine. We have created and implemented solutions that have impacted millions over the years.  Be sure to check [...]