We understand the crucial relationships between profitability, customer loyalty, employee satisfaction and productivity. We understand that each individual organization has a unique set of circumstances, challenges and considerations that affects its customer experience. And we understand the grave importance of what every customer-facing team member says and does at each touchpoint in a customer’s journey to optimize both the experience and its revenue potential.
In essence, we search for productivity holes and fill them. Whatever deficiencies you have or we discover, we have or will develop the right solution. The Friedman Group practically invented best practices in retail service, sales and management with systems and programs that are the most widely used across the globe. We offer an array of services to meet the needs of any organization, no matter what size or industry.