By: Harry J. Friedman I was recently watching a financial segment on a national news show about the retail sector. It was interesting if in fact, these things are ever interesting. They were talking about major retailers, as expected, and Kohl’s. Kohl’s stock was nearly off 40% even though their sales were off 5%. They […]
In a recent article in the New York post, JC Penney announced they are implementing greeters as a test in the Northwest Region. And…? Why? Another completely misguided idea from the company that thought the switch to everyday low pricing was a good move. (See Strategic mistake that haunts JC Penny) We all assume that greeting […]
The Simple Way Retailers Can Knockout Non-Compliance How many hours a week do you spend policing your stores and staff? Retailers have it tough, you assign someone a task that you want completed only to have it fall upon deaf ears. It never gets done. Both your managers and your staff assure you that they’re trying. […]
Let Your Customers Decide How Much is Too Much You’ve established a rapport with your customer, you’ve asked plenty of good probing questions and now it’s time for a demonstration. It’s time to show the customer merchandise that is most likely to satisfy their wants and needs. So which items do you show when you […]
Welcome to The Friedman Group 2.0! The launch of our new website and logo present a new face that more closely represents the company we are today after serving retailers over the last four decades. Our commitment remains the same: to provide the best possible consulting and retail training available to retailers of all shapes and sizes […]
